Your privacy is important to us. This policy explains how CarServ24 collects, uses, and protects your information.
Last Updated: May 24, 2026
1. Introduction
Welcome to CarServ24 ("we," "our," or "us"), operated by Rynoex Softech PVT LTD. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform — whether as a vehicle owner or workshop partner.
By accessing or using CarServ24, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Personal Information You Provide
Name, email address, phone number, and password when you register
Vehicle details including registration number, make, model, and year
Workshop details including GST number, address, and bank account information for partners
Payment information (processed securely through third-party payment gateways)
Communications you send us through contact forms or support tickets
2.2 Information Collected Automatically
Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, actions taken)
Location data (with your permission) to find nearby workshops
Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our platform and services
Process bookings and transactions between customers and workshops
Send booking confirmations, service updates, and invoices
Verify workshop partner credentials and compliance
Improve our platform based on usage patterns and feedback
Send promotional communications (with your consent)
Comply with legal obligations and enforce our terms
Detect and prevent fraudulent activity
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Workshop Partners: Your name, vehicle details, and contact number are shared with the workshop when you book a service
Payment Processors: Secure payment gateways process your payment details — we do not store raw card information
Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, email services)
Legal Authorities: When required by law or to protect our legal rights
5. Data Security
We implement industry-standard security measures to protect your personal information:
SSL/TLS encryption for all data transmission
Encrypted storage for sensitive data
Regular security audits and vulnerability assessments
Role-based access controls for our team members
Multi-factor authentication for partner accounts
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. These include:
Essential Cookies: Required for the platform to function (login sessions, preferences)
Analytics Cookies: Help us understand how visitors interact with our platform
Marketing Cookies: Used to show relevant advertisements (with your consent)
You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
7. Your Rights
Under applicable Indian data protection laws, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal retention requirements)
Withdraw consent for marketing communications at any time
Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at support@carserv24.com.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
Account data: Retained as long as your account is active
Transaction records: Retained for 7 years for GST and tax compliance
Support communications: Retained for 2 years
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
10. Children's Privacy
CarServ24 is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with a revised "Last Updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@carserv24.com
Phone: +91 8905724039
Address: Rynoex Softech PVT LTD, Office No 2,3, 1st Floor, Near Orchid Mall, Renwal Road, Chomu, Jaipur, Rajasthan - 303702