Privacy Policy

1. Introduction

Welcome to CarServ24 ("we," "our," or "us"), operated by Rynoex Softech PVT LTD. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform — whether as a vehicle owner or workshop partner.

By accessing or using CarServ24, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

• Name, email address, phone number, and password when you register
• Vehicle details including registration number, make, model, and year
• Workshop details including GST number, address, and bank account information for partners
• Payment information (processed securely through third-party payment gateways)
• Communications you send us through contact forms or support tickets

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, actions taken)
• Location data (with your permission) to find nearby workshops
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services
• Process bookings and transactions between customers and workshops
• Send booking confirmations, service updates, and invoices
• Verify workshop partner credentials and compliance
• Improve our platform based on usage patterns and feedback
• Send promotional communications (with your consent)
• Comply with legal obligations and enforce our terms
• Detect and prevent fraudulent activity

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Workshop Partners: Your name, vehicle details, and contact number are shared with the workshop when you book a service
• Payment Processors: Secure payment gateways process your payment details — we do not store raw card information
• Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, email services)
• Legal Authorities: When required by law or to protect our legal rights

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive data
• Regular security audits and vulnerability assessments
• Role-based access controls for our team members
• Multi-factor authentication for partner accounts

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for the platform to function (login sessions, preferences)
• Analytics Cookies: Help us understand how visitors interact with our platform
• Marketing Cookies: Used to show relevant advertisements (with your consent)

You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at support@carserv24.com.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account data: Retained as long as your account is active
• Transaction records: Retained for 7 years for GST and tax compliance
• Support communications: Retained for 2 years

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

CarServ24 is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with a revised "Last Updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: support@carserv24.com
• Phone: +91 8905724039
• Address: Rynoex Softech PVT LTD, Office No 2,3, 1st Floor, Near Orchid Mall, Renwal Road, Chomu, Jaipur, Rajasthan - 303702